General conditions of sale

Preamble

The following general terms of sale govern all transactions made through the Excursiono.com website. Any order made on the website implies acceptance of these conditions by the client.

Object

The present document is a remote contract aimed at defining the rights and obligations of the parties in relation to the sale of products and services provided by Excursiono Sarl on the Internet through Excursiono.com.

Conditions of use

The use of Excursiono.com and its affiliated sites should be lawful, for non-fraud and unautomated applications. The General Conditions of Sale can be updated and modified, must be consulted periodically and applied from the time of their update. The services provided are valid only if they meet the conditions confirmed by Excursiono.com, EXCURSIONO checks the activities but cannot be held responsible if the service provider communicates wrong information. The proposed activities reflect the tourist and cultural offer of the destination. We cannot be held responsible for personal expenses or purchases made during an activity.

Liability limits

Each user is responsible for their use on hikers.com and undertakes to provide accurate information. In case of error, you must inform the Excursion support team from the contact form. Excursiono.com is not responsible for failures due to incorrect information transmitted by the customer. Excursiono.com is not responsible for direct or indirect damage, resulting from the failure to perform an activity reserved by a service provider due to a cause beyond its control (web conditions, breakdowns, strikes...). Each client must be informed of the physical possibilities necessary to perform the chosen activity. The information on the website to describe the details of the activity is given as indicative, the photos are not contractual. Any abandonment of the activity or non-representation to the exit, shall be considered as consumed and shall not result in any possible reimbursement. Excursion is not responsible for any cancellation or modification of the activities by the suppliers of the same. This situation is rare, in this case we propose similar activities as an alternative or a full refund.

Availability

The activities offered by hikers.com and their affiliated websites depend on the availability of these activities on the desired dates. No claim or compensation may be made in case of non-availability. All reservations will be considered effective only after the customer's receipt of the confirmation sent by email from Excursiono.

Price

Depending on the type of activity chosen, prices may be indicated by person or group. Prices are subject to change without notice and will only be final at the time of booking and receipt of confirmation. Payment is made in the reference currency indicated on the site. That is, in euros, sterling pounds, US dollars, yen or Moroccan dirhams.

Payment conditions

Payment is made at the time of booking, by credit card or Paypal, no booking fees or surcharges apply. To make a reservation, the full payment must be made. The Excursiono.com payment system is homologated and is 100% secure through the SSL protocol, Excursion declines any liability that may occur in a data transmission failure. The payment will be indicated in the credit card extract under the name of smartup.

Voucher (confirmation document)

As a result of your registered booking, you will be sent a bonus for each reserved activity, to the email address specified by the customer, you will have to submit it to the service provider, either in print or simply on your mobile. The customer can find all their transactions, orders and vouchers in their user account through the section «My account» from the website. By accessing it, the customer can consult and print them. The customer must present his/her voucher to the service provider, in print or on the mobile, so that the customer can make his/her reservation effective. hiker is not responsible for the non-representation of the voucher to the activity supplier. The customer's order will only be confirmed definitively after the receipt of the bonus through your mailbox.

Modification of reservation

The clients of hikers.com or one of their affiliated websites have the possibility to request a modification of their reservation, except the activities indicated as «non-modifying, not annullable». any modification of date or number of participants, cannot be guaranteed and will be made on the basis of the availability of business providers. For activities indicated as «non-annullable, non-changeable» or on certain special dates, any modification is impossible. Selected tour operators are entitled to change the conditions, prices and dates of some of their services. in case of force majeure, hike or one of your affiliates may have to cancel, modify or replace a pre-reserved activity. We will do our best to inform the customer or his travel agency to find the most appropriate solutions.

Cancellation of booking

Excursion allows operators to define 4 possible types of cancellation depending on the activities and specificities that are applied in order to protect both travellers and the providers of activities. The booking date will determine the cancellation limit date. activities indicated «not cancelable, not modifiable» cannot be canceled or modified. The cancellation policy is on the activity details page. the traveler must accept them before he can book. You can cancel your reservation at any time according to the following conditions:

- Free: Free cancellation up to 1 day before the start date of the activity.

– flexible: free cancellation up to 3 days before the start date of the activity.

– moderate: free cancellation up to 7 days before the start date of the activity.

– strict: free cancellation up to 14 days before the start date of the activity.

To cancel a reservation, access your user account, click the booking button, then the cancellation button and confirm.

Property rights

All users of hikers.com recognize that the information and visual elements contained are offered only for information and are owned by hikers and their partners. The reproduction or storage of the contents or their affiliated sites, in any way, is prohibited and subject to Moroccan legislation.